Client Concierge Team
Indigo is committed to create a curated, individualized client care experience. Whether you prefer to use our online booking system or call to book, our warm and caring Client Concierge team will walk you through the process step by step; from how courtesy billing and insurance policies work, to scheduling and payment. A Client Concierge can also expand on what to expect from pelvic floor physical therapy , massage, or other services. And with personal in-depth insight on our team and an understanding of your unique needs, they can connect you with a specialized practitioner at your location of choice for a free phone consultation at your convenience. A Client Concierge team member is located at each studio to work directly with you to accommodate your schedule and other administrative needs, as well as amplify your experience with Indigo.
Common Questions
We’ve addressed many of the most common questions about ourservices here, but encourage you to reach out if we can help youfeel more clear and at ease about your Indigo experience.
QUESTION
What does a typical pelvic physical therapy session look like?
ANSWER
In a private one hour session with a doctor of physical therapy, you can expect an in-depth conversation about your health history as well as a forward-looking discussion about your goals. Your practitioner will complete a comprehensive evaluation and movement analysis, designed based upon your unique situation. And together you will develop a plan of care to best meet your schedule, your needs, and your goals. In this session, you will also go through an initial treatment, which will include educating you on your anatomy and prognosis, as well as self-care, modifications, and exercises to do on your own.
QUESTION
What does a typical massage therapy session look like?
ANSWER
In keeping with our commitment to a comprehensive and personalized approach to treatment, we determine the right therapeutic massage technique based on your individual symptoms and goals. In an ongoing scenario, massage therapy sessions may vary from one treatment to the next as you progress. Massage techniques offered by Indigo include Swedish, deep tissue, myofascial release, trigger point therapy, neuromuscular therapy, prenatal/postnatal, fertility, scar care, visceral manipulation, and shiatsu, among others.
QUESTION
What does this kind of therapy entail?
ANSWER
Typical sessions include patient education, therapeutic exercise, and manual therapy. But first, there is always an initial evaluation, in which you will be seen by a skilled Doctor of Physical Therapy who will perform a comprehensive assessment. From that assessment, they will develop a customized plan of care.
QUESTION
How many weeks postpartum do I have to wait?
ANSWER
The right time to see us varies and is based on the specifics of each patient and case. If you are experiencing any external symptoms, we can see you as early as week 1. However, we typically wait until patients are cleared by their doctor and are no longer on pelvic rest, which is usually at 6 weeks.
QUESTION
Can Indigo help with birth preparation?
ANSWER
Yes – there are many ways we assist with preparing for birth, and even in trying to conceive. Once you become pregnant, we like to see you at least once each trimester to educate you and prescribe specific exercises to help you progress through your pregnancy. If you are currently pregnant and would like to be seen, we ask you to provide written consent from your OB/ Midwife that an internal examination can be performed. This can be emailed to us ahead of time or brought with you on the day of your initial evaluation.
QUESTION
Do you offer biofeedback?
ANSWER
Yes we do, however we do not use the biofeedback machine. Our doctors and certified Physical Therapists use a manual approach of biofeedback, allowing them to actually feel what the muscles are doing. If you would like to set up a phone consultation with an Indigo Physical Therapist to discuss this further, we would love to set that up for you.
QUESTION
How many visits do I need?
ANSWER
This varies from person to person. Often we see clients one time a week to start, then space out visits as the plan of care progresses. We always work closely with our clients on determining the right cadence based on personal needs, progress, and goals.
QUESTION
What does the initial evaluation include?
ANSWER
An initial evaluation includes an in depth conversation with an Indigo practitioner following our holistic, trauma-informed and integrative approach to assessment. That said, your experience will be largely informed by your reason(s) for coming into Indigo, and your individual goals. Patients receive a specialized plan of care from an Indigo practitioner along with exercises to take home that are specifically tailored to their needs.
What Clients Are Saying
Common Questions
In a private one hour session with a doctor of physical therapy, you can expect an in-depth conversation about your health history as well as a forward-looking discussion about your goals. Your practitioner will complete a comprehensive evaluation and movement analysis, designed based upon your unique situation. And together you will develop a plan of care to best meet your schedule, your needs, and your goals. In this session, you will also go through an initial treatment, which will include educating you on your anatomy and prognosis, as well as self-care, modifications, and exercises to do on your own.
In keeping with our commitment to a comprehensive and personalized approach to treatment, we determine the right therapeutic massage technique based on your individual symptoms and goals. In an ongoing scenario, massage therapy sessions may vary from one treatment to the next as you progress. Massage techniques offered by Indigo include Swedish, deep tissue, myofascial release, trigger point therapy, neuromuscular therapy, prenatal/postnatal, fertility, scar care, visceral manipulation, and shiatsu, among others.
Typical sessions include patient education, therapeutic exercise, and manual therapy. But first, there is always an initial evaluation, in which you will be seen by a skilled Doctor of Physical Therapy who will perform a comprehensive assessment. From that assessment, they will develop a customized plan of care.
The right time to see us varies and is based on the specifics of each patient and case. If you are experiencing any external symptoms, we can see you as early as week 1. However, we typically wait until patients are cleared by their doctor and are no longer on pelvic rest, which is usually at 6 weeks.
Yes – there are many ways we assist with preparing for birth, and even in trying to conceive. Once you become pregnant, we like to see you at least once each trimester to educate you and prescribe specific exercises to help you progress through your pregnancy. If you are currently pregnant and would like to be seen, we ask you to provide written consent from your OB/ Midwife that an internal examination can be performed. This can be emailed to us ahead of time or brought with you on the day of your initial evaluation.
Yes we do, however we do not use the biofeedback machine. Our doctors and certified Physical Therapists use a manual approach of biofeedback, allowing them to actually feel what the muscles are doing. If you would like to set up a phone consultation with an Indigo Physical Therapist to discuss this further, we would love to set that up for you.
This varies from person to person. Keep in mind that Indigo Physiotherapy is an integrative-based practice, meaning we do not see clients more than once a week. Most of our clients see us every other week to start, and then space out their visits based on progress. We always work closely with clients on determining the right cadence based on their personal needs, progress, and goals.
An initial evaluation includes an in depth conversation with an Indigo practitioner following our holistic, trauma-informed and integrative approach to assessment. That said, your experience will be largely informed by your reason(s) for coming into Indigo, and your individual goals. Patients receive a specialized plan of care from an Indigo practitioner along with exercises to take home that are specifically tailored to their needs.
