Thank You

Thank you for reaching out to us!

We have received your message and one of our team members will be in touch with you shortly.

We appreciate your interest in our services and look forward to helping you achieve better body function. If you have any further questions or concerns, please don’t hesitate to reach out to us. We value your feedback and are dedicated to providing the best possible service to our patients.

Thank you again for choosing Indigo Physical Therapy.

Good Faith Estimate

It’s important for you to know that you have the right to receive a “Good Faith Estimate” outlining how much your medical care is expected to cost. This notice is required by law for patients who don’t have or who aren’t using insurance for medical items or services, and must be provided in writing at least 1 business day prior to your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service or item. Be sure to save a copy or photo of your Good Faith Estimate. If your Good Faith Estimate is $400 or more under the bill you receive, you can dispute the bill.

FOR QUESTIONS OR MORE INFORMATION ABOUT YOUR RIGHT TO A GOOD FAITH ESTIMATE, VISIT WWW.CMS.GOV/NOSURPRISES
OR CALL 410-601-3991.

Take advantage of a complimentary, same-day phone consultation with a doctor of physical therapy or other specialist.

Coverage & Forms of Payment

Indigo is considered “out of network” for insurance companies, with the exception of Johns Hopkins EHP. Operating in this way allows us to dictate best treatment for clients’ diagnoses and to see them as frequently or infrequently as the plan of care we develop together requires. Being an independent practice also affords us the opportunity to be fully transparent about patients’ health care costs. If you have insurance and would like to use it, call your carrier to clarify the reimbursement policy for out of network physical therapy providers. From there, we are happy to submit a claim to your carrier on your behalf for free. Keep in mind, payment is due in full at the time of service and reimbursement can take several days or several weeks depending on your carrier. We accept all credit cards, and FSA and HSA dollars. We do not accept cash. We believe that quality health care should be accessible to all.

Booking Process & Assistance

In addition to the unmet caliber of our highly trained team, a large part of what makes Indigo the only practice of its kind is our commitment to individualized attention and care. And it is a priority to match each patient to the best possible practitioner for them.

Cancellation, No-Show, And Late Appointment Policy

Initial evaluations booked online must be cancelled 7 days before the appointment. This is to allow all clients to have an equal opportunity at having convenient appointment times, so Indigo greatly appreciates giving us notice. All other appointments must be cancelled at least 24-hours in advance, or you will be charged 100% of your appointment cost. This ensures that all patients have fair access to the appointment times that work best for their schedules. Please arrive on time to your appointment. We do not extend your appointment time if you arrive late, as it would take time away from other patients.

Payment Due At Time of Service

Indigo Physiotherapy is considered “out of network” for insurance companies, with the exception of Johns Hopkins EHP, which allows us to dictate best treatment for our client’s diagnosis, allows us to see our clients as frequently or infrequently as the plan of care we develop together sees fit, as well as provides for transparent health care costs. If you do have insurance, you can call your carrier to see what the reimbursement policy is for out of network physical therapy providers, and we will happily submit a claim to your carrier on your behalf for free, but payment is due in full at the time of service. We accept all credit cards, Flex Spending Dollars, and Health Savings cards. We do not accept cash. We believe that quality health care should be accessible to all.

Thank You

Good Faith Estimate

Coverage & Forms of Payment

Booking Process & Assistance

Cancellation, No-Show, And Late Appointment Policy

Payment Due At Time of Service

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